Refund policy

Return & Refund Policy

Last Updated: September 2026

We want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet the applicable return requirements below, you may request a return or replacement.

1. Return Period

You may request a return within 7 days of receiving your order.

To be eligible, the return request must be submitted within this period.

2. Return Eligibility

Items may be returned if they are:

  • Unused and in their original condition

  • In the original packaging, where applicable

  • Complete with all accessories, tags, manuals, and included items

  • Not damaged due to misuse, negligence, or improper handling

  • Accompanied by your order number or proof of purchase

Products that have been used, damaged after delivery, or returned without their original packaging may not be eligible for a refund or replacement.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos or a video of the product

  • Photos of the packaging, if the package was damaged

  • A brief description of the issue

After reviewing your request, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

4. Change-of-Mind Returns

If you simply change your mind about your purchase, the item must meet all return conditions stated above.

Unless the product was damaged, defective, or incorrectly supplied, return shipping costs may be the customer's responsibility.

5. Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return, including:

  • Used personal-care or beauty products

  • Opened or used hygiene-related products

  • Products damaged through misuse

  • Customized or personalized products

  • Items clearly marked as Final Sale

  • Any product specifically identified as non-returnable on its product page

6. How to Request a Return

To start a return, please contact our customer support team with:

Order Number: Your order number
Reason for Return: Brief explanation
Photos/Videos: If the item is damaged, defective, or incorrect

Once your request is reviewed and approved, we will provide you with the return instructions.

Please do not send an item back without contacting us first.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method, where applicable.

Refund processing may take 5–10 business days after the return has been received and approved. Your bank or payment provider may require additional time to reflect the refund in your account.

For Cash on Delivery orders, refund arrangements may require additional information from the customer.

8. Exchanges & Replacements

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability.

If the same product is unavailable, we may offer an alternative solution, including a refund where applicable.

9. Return Shipping Costs

  • Damaged, defective, or incorrect item: We will cover the applicable return shipping cost.

  • Change-of-mind return: The customer may be responsible for return shipping costs.

  • Any applicable shipping charges will be communicated before the return is processed.

10. Inspection

All returned products are inspected before a refund or replacement is approved.

If an item does not meet the return requirements, we may reject the return and the item may be sent back to the customer.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation. In such cases, you may need to follow the applicable return procedure after delivery.

12. Contact Us

If you have any questions about our Return & Refund Policy or need to request a return, please contact us:

Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Business Address: [Your Business Address]

We are happy to help you with your return or refund request.

Important Note

This Return & Refund Policy should be reviewed and customized according to your actual business practices, products, payment methods, and the countries where you sell. Your published policy should accurately match the return rules you configure in Shopify. Shopify notes that merchants are responsible for following their published policies.